Our Promise to you
Snowgum Financial Services Pty Ltd will not develop or proceed with the implementation of advice, or engage with other professionals when required, without your explicit agreement. We will manage and regularly review your circumstances, making sure your wealth accumulation strategies remain on track and are well suited to your changing lifestyle needs. We will never implement an advice proposal or levy a fee without your complete understanding and explicit written approval.
When someone is dealing with Snowgum Financial Services or one of its representatives and has a complaint, in the first instance they should contact the principal adviser, Matthew Vickers at the office of Snowgum Financial Services.
Snowgum Financial Services Pty Ltd
Level 8, 99 Elizabeth St
Sydney NSW 2000
If in the first instance the complaint cannot be resolved, we will provide you written instructions on the complaint process, with an outline of the next point of contact being the complaints manager at the licensee. Any client has the right to an independent complaints service if the complaint is not dealt with by the company or licensee to your satisfaction. We are members of the Financial Ombudsman Service (FOS), an independent body charged with reviewing investor complaints, and have it adjudicate on the issue. Our membership of FOS is member No. 35430. Their contact details are:
Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Ph. 1300 780 808
Fax. 03 9613 6399
Disclosures and general warnings
Snowgum Financial Services Pty Ltd (ACN 603 703 859 is a Corporate Authorised Representative (Corporate ASIC AR number 001001581 ) of Peter Vickers Insurance Brokers Pty Ltd (Australian Financial Services Licensee (AFSL) No 229302 & Credit Licensee (ACL) No 229302 ǀ ABN 68 074 294 081). Our financial planning advice and services are provided through Peter Vickers Insurance Brokers Pty ltd.
General Advice Warning for Snowgum Financial Services Pty Ltd clients
Any advice contained on this website is of a general nature only and does not take into account your circumstances or needs. You must decide if this information is suitable to your personal situation or seek advice. Prior to investing in any particular product, you should read the Product Disclosure Statement.
Terms and Conditions of Use for Snowgum Financial Services Pty Ltd clients
These are the terms and conditions for use of this site and access to the information contained on this site. Neither Snowgum Financial Services Pty Ltd, Peter Vickers Insurance Brokers Pty Ltd nor its Authorised Representatives warrant or represent that the information in this site is free from errors or omission or is suitable for your intended use.
Snowgum Financial Services Pty Ltd, Peter Vickers Insurance Brokers Pty Ltd nor its Authorised Representatives
- Do not give any warranty or make any representation as to the accuracy, reliability, completeness or security of the information contained in this site and as to changes in circumstances after the date of publication that may impact on the accuracy of the information;
- May change and update the information from time to time;
- Make no representation in relation to, and are not responsible in any way, for any other site you access through this site; and Own the copyright in the information in this site;
- Any trademarks appearing in this site are the trademarks of a member of the group or a third party. Users must not use or reproduce any of the trademarks that appear in this site.
Users of this site must not:
- Do anything to alter or modify the information in this site;
- Use the material in this site for any purpose other than as a source of information for personal use unless authorised to the contrary;
- Distribute, copy or otherwise reproduce in any way any of the material available from this site unless it is expressly authorised;
- Post any material which is defamatory, in breach of copyright, in breach of the current legislation or otherwise in any way unlawful or inappropriate.
Users can print a hard copy of material on this site for their personal use only other than material where this is prohibited by a notice to that effect in this site.
Links to other sites are provided for your convenience only. Any such links do not constitute or imply endorsement or recommendations of any other company, product or service or any affiliation between Snowgum Financial Services Pty Ltd and other organisations (unless expressly stated). Snowgum Financial Services Pty Ltd does not control and is not responsible for the content of any other site accessed via this site.
Disclaimer and Limitation of Liability
The information contained on this site is provided by Snowgum Financial Services Pty Ltd in good faith. The information is derived from sources believed to be accurate and current as at the date indicated in the respective sections of this site. Neither Snowgum Financial Services Pty Ltd, Peter Vickers Insurance Brokers Pty Ltd nor any of its Directors, employees and authorised representatives give any representation or warranty as to the reliability, accuracy or completeness of the information, nor do they accept any responsibility arising in any way (including by negligence) for errors in, or omissions from, the information. In the case of goods or services supplied or offered by Snowgum Financial Services Pty Ltd as a corporate authorised representative of Peter Vickers Insurance Brokers Pty Ltd or any of its Directors or employees, liability for breach of any implied warranty or condition which cannot be excluded is limited at Snowgum Financial Services Pty Ltd option to either: (a) the supply of the goods (or equivalent goods) or services again; or (b) the payment of the cost of having the goods (or equivalent goods) or services supplied again.
Please view Snowgum Financial Services Pty Ltd's Financial Services and Credit Guide (FSCG), linked at the top of this page, for additional information.